I did take offense to your reply. You mimic me.

I dont appreciate that. And as far as Rocky not responding to me what is funny about that?

I do not have the funds to just "eat the loss" and move on to somewhere new. I want this matter taken care of they way they advertise that they care for their customers.

I am not looking for sympathy - just wondering if anyone else was CURRENTLY experiencing the same problem I am.

But thank you for you input.

I figured it was a board name! I was trying to be polite. I have used them in the past and things were great. It is as of late that I have had this problem.