The ups hub in my area closes at 7 p.m. for customers. I called UPS customer service one time to ask if they had an estimate at what time my package would arrive. I was told by the end of the "business day" at the latest. I had tracked my package and it was "on truck for delivery" at 7:30 a.m. Being that a typical work day is 8 hours I told the customer service rep that the driver should be at my house no later than 3:30 roughly, because that would be an 8 hour work day. She told me that wasn't the case. She said ups drivers have to attempt to deliver all the packages on there truck no matter how long it takes. The latest I've ever had a delivery was 7 p.m. I definitely have my gripes with ups but there drivers bust their butts. Still give me Fed Ex anyday.