I want to reiterate the fact that Tom at Ephy is a very caring person who goes out of his way to help those that have entrusted their wellbeing to him.

Thank you Tom for working out the shipping problem today. Your phone call to FedEx fixed the problem immediately and I walked out of FedEx with my package.

In fact, this is the third time Tom has come to my rescue. He is what that person at N** pretended to be. I don't think Tom is going to shift on us though.