I actually got through to CS again b/c I didn't want to reorder (and wait... and hope). Anyhow, if you're stuck at billing info received it may be at the pharmacy. The rep contacted the pharmacy and it was supposed to be sent out today along with a new tracking number. The phone number is 305-442-9590 and they are answering. You may have to hit redial a few times though. I'll post tomorrow. Good luck