The first consult was relatively painless. I told them exactly what records/conditions I had. They had no problem charging me the $110 for consult. I faxed in my records when it was time for my refill. After 2 40-45 min. wait phone calls I get an email that the dr. declined my request for refills based on no record of the meds I wanted being prescribed. I said it was only 4 pages how could he mess it? The only help they could offer was to re-fax my rec. Why? They say the same thing they did the first time! I have pm'd Rocky twice. The first was to see if they shipped on Sat. or if I had to wat until Monday. He promptly responded. However, I pm'd him on the 10th about the declined refills and no answer yet. Maybe he is just out for the weekend? Anyway, needless to say, I am disappointed in almost every aspect of this experience and WOULD NOT RECOMMEND THIS OP TO ANYONE!!!!!