The same thing happened to me last week. I emailed NWW and they immediately emailed me back with the doctors phone number and told me to call him. Which I did. So, I would suggest you do this too? It worked out wonderfully, but I did complain about the inconvenience it was for me. I just got another email telling me that I'd have my consultation on 6/2...naturally I emailed them back. This was my first experience (I've only recently joined), but a friend from here updated me on the glitches they've been having so I'm giving them the benefit of the doubt