I believe that all "hubs" are different in terms of what they will allow. In my experience, I was not permitted to schedule a pick up until there was at least one attempt made to deliver it to my residence. Seems a little silly to me since you are saving the driver a stop on his/her route. I have only run into this problem when it is a signature only package. I agree that a positive/helpful attitude may work to your advantage if you try to pick it up before a delivery attempt is made. Good Luck!