Hi, I wanted to post my experience with TropicalRx. I placed my first order on Monday of this week. I tracked the status of my order and within an hour and a half I received an e-mail stating that the order was denied because I didn't put my doctor's name in the field (an oversight on my part). I e-mailed them with the information and waited. I received no response from either the doctor's e-mail address or the customer support e-mail address so I called them. I was immediately put into their voice mail system stating that they were busy and to leave a message, which I did. I heard nothing from them so I called back in about 5 hours. A person answered the phone and I explained everything. They put a hold on my credit card for $ 143.95 and said that this would be released in several days and after it was released to try to place the order again since I had submitted the information they needed. I asked if they responded to e-mails and they said that they do, but as of today I still have received no response from them. I called my bank today and they said that the hold should disappear within 72 hours which should be either Thursday or Friday of this week. I'm not going to try to place an order with them again because I think that it is ridiculous that they went ahead and put a charge against my card before the order was approved and now I have to wait to get my own money. It must be hit or miss with who you get to review your order. I don't want to risk another order with them. That is my experience with this company and I wanted to pass it along to everyone.