well, in my experience my package arrived on a saturday at my local hub and wasnt set for delivery until tuesday. the fedex phone help said that there was nothing that could be done, so i went to my hub and talked to a very helpful lady who let me go in the back and she showed me where to look for the package. I was not able to find it so i left and went home and got my wife to come help me look, about that time a driver was coming in and he found it with no problem and away i went with my package....just be really nice is the key