WE HAD A PACKAGE INADVERTANTLY REROUTED 2 HOURS IN THE OTHER DIRECTION AND WAS NOT DELIVERED ON THE "PROMISED" DAY. WE CALLED THE 800 FEDEX NUMBER AND EXPLAINED THAT THIS WAS MEDICATION AND THEY HAD A BIG CHEESE FROM THE ATLANTA AREA CALL US PERSONALLY AND TRACK DOWN THIS PACKAGE. WE WENT 10 MINUTES FROM OUR HOME AND PICKED IT UP. FEDEX IS GREAT IF YOU TREAT THEM RIGHT, THAT I KNOW FROM MY OWN PERSONAL EXPERIENCE.