I always print out my tracking page showing it has arrived at my Fedex hub destination, walk in there like I own the place, and tell them the people at the 800# told me I could run in and get it. Never has taken more than a couple moments and never had any guff from them. If you do indeed call the 800# and ask, they will tell you what they just told you. Last time that happened to me, I got right off the phone, went to the hub, and had my meds in moments.