I agree cindy. I placed a refill order and called this morning to find out what was going on with it, it showed shipped with a nonworking tracking number yesterday and then today is showed pending shipment. I spoke with a very nice person who explained the situation and what options I had. She canceled the order and I reordered online. I think they are trying to fix this refill mess though. I will feel better though when my re order finally shows a working tracking #.