My order now shows "pending shipment" instead of shipped. How do you cancel the order? I tried calling the 888 number and it says to enter a mailbox number?? Is there another number to call?

Edit* I found the number and called, spoke with Michelle who was very nice, instructed me on what to do about cancelling and reordering. I think they're trying, they're just overwhelmed. Will see what happens next...

Bottom line is DO NOT ORDER from that refill email they sent or any kind of refill, it will get stuck in the system and never filled! It has to be canceled and place a new order.