I posted my experience doing my first consult with them on another thread. Received my first delivery Sept 9 I think. Over the weekend I called bi-wise and left a message on their answering machine that I needed my refills (got 2 meds for under $100) and it should arrive tomorrow. Bi-wise has always responded to my requests either Email or phone message with a timely delivery so I'll be expecting the UPS truck at my house tomorrow.