I ordered in early August, and just got 2 e-mails saying a refill is available, even though I STILL haven't received the first order!!! I sent a note in the message box they now provide on their site saying I'd gladly order a refill if they just would have sent the first. Mysteriously, the link to my refill disappeared. I have no idea what is up with them, but something about me must just p*ss them off.