MrB- I understand your point, however, working in customer service, that *is* important. I didn't email the OP. Rather, I sent a private message via this site after careful consideration of lots of OP's. Having sent and received pm's from others working for/owning OP's- I didn't get that same feeling that they cared whether or not I chose them or another. If I'm going to invest a lot of cash into an OP and have to supply records, it sure would be nice to know that what I have is adequate rather than wasting my time and theirs by submitting something that just 'isn't enough'.