Gracie:

Sorry about your frustration but if you judge everyone by an email, you will be without meds forever.

I've used about 20-30 OP's and I really like YOD but I am the type that never send an email to an OP since I feel this is a distraction and it keeps them from doing their jobs and I am sure that this is overkill but it's always paid off for me.

Again, YOD and Kathy are great and you will miss out on a great experience if you go with your current thoughts.

MrB