NWW is a top-shelf OP mistakes happen make your calls your emaisl then move on, they deal with volumes that would make grand central station look boring so it doesn't suprise me they slip, lets be honest they all do.

Ive been using them since the first day they opened thee doors which has been well over 9 consults and i get nothing less then perfection everytime sure i get 90 but i get zero hassles, if you have a serious problem email then not just ''admin'' PM me i will give you who to contact and they will BE SURE to rectify any situation that has proven fault on their side of the situation. (serious issues only)

and the thing about discretion, well with 3 clicks i can get a list of every doc connected to every OP so saying a name isn't that bad and yes VETS do it too....
-FlIp