If you can get TDI on the phone (which I did early this morning), they'll tell you if you have been processed. I had not. My order was placed 9/15 for two-day delivery. However, I have tried again to see if they are going alphabetically (not fair) or by when the order was placed. Now I can't get through to them either. Here's the numbers if you want to give it a shot - 877.624.5834 or 412.928.0788. Good luck.