My friend just got her first order from them a couple of weeks ago, and on the website it also says there are no refills. I wonder if maybe the refill doesn't show up on the site until it's time? I'm sure a quick call to them would clear this up - I had no problem ordering my last refill, but I received one of the reminder emails. Oh, I see you sent them an email - you should get a reply soon, they are really good about responding. Let us know what you find out.