No, ERX doesn't require records even though the email they send you requests that you do. I seem to be having better luck than every one else with ordering; I place an order for 2 refills on Sept 15 to be shipped 3-day select. When I track the package, it says it's out for delievery as we speak. We'll see! I've ordered 3 times, and have never had a problem. (fingers crossed)