I got shut down again last week and I think I was back on again briefly as of Tuesday 11/9.....I too had the "you are stupid" techie help from wherever...I never got my rebate, they upsold me (Dell) probably about seven hundred more dollars more computer than I needed...and have never been ever ever able to use...I guess I would need that ZIP drive...I have gotten more help here from all of you than from the Microsoft or Dell sites....too bad...I should have supported the local economy and gone with Gateway, I guess,
or maybe next time a Mac...Everything happens for a reason, I know, but I hate to see how it just makes so many of us seethe!