Are you sure it's service pack 1 causing the problems? I to had a dell. Known as our dell from hell. Even with the extended warranty they would not help us. They had us reformat 8 times in 5 days! We always got tech support in India and couldn't hardly understand them. On the last reformat the tech had us remove some file that wasn't suppose to be removed. With that and the fact that because of all the reformatting the windows disc got corrupt we now had an expensive door stopper. I called and talked to customer service and told them I wanted an address and name because I was going to take them to small claims court. He told me I could put it up for sale on their web site but I'd have to fix it first of course. :thumb-down: At my expense even though it was under warranty. They ended up sending us a check for $100 to take it to a shop to get it fixed. We had to pay for a new OS as they would not pay for that even though it was their fault the disc was no good. That check covered about 1/2 the cost to "fix" it. We were told we needed a new processing chip (?) but they would not do it. It would still not work right and even with it still under warranty, about 7 months left on it, they refused to fix it. All we could do on it was book keeping and some games, it was useless for the internet. We ended up buying a new puter, a compaq we got a killer deal on, and gave the dell from hell to my parents. My dad used it to keep the books from his shop.

NEVER will I have a dell again and I tell any one who is considering a new puter to STAY AWAY!