I called IBill, twice, and got a different answer each time.

So I can understand why Admin. is taking their time to sort this out.
DB also offers "Verotel" billing service, and phone billing service., which are no problems that I have heard.

Check out the toll free number/post that I posted on vip side, ( for IBill) call them a couple times, ask the same question--see if u get a headache too.