Please someone try and help me make sense of this.

A friend of mine made his first order recently, waited about 1 and 1/2 month to get a "sorry we missed you letter", they wanted that person to put their John doe on the slip(however) person was not home.

THIS IS STRANGE, or am I just tripin, this is the first Ive heard of Custums sending even the usual love letter cert mail.?!?.

Any ideas about this one guys and gals???

Drew