I received this post:

Dear ,

We would like to inform you that all your refills at Ken Drugs Pharmacy
are being cancelled, unfortunately the doctor is no longer able to
prescribe any medication. We will be glad to set up a new consultation at
no cost to you with a different doctor for the number of refills left on
your current prescription with a discount of $50 on the first
prescription.

Due to a new policy our company started last week we are requiring that
all patients fax the following documentation prior to the scheduling of a
consultation:

a. Legible Patient identification
b. Signed Credit Card charge Authorization Form
c. Signed Controlled Substance Understanding/Consent Form
d. Medical Records for the condition you are seeking care for (must be no
more than a year old)
e. A completed physical examination report done within the past year.
For any questions you may have regarding these issues please contact me at
877-330-4200 Ext 252.

Respectfully,

TANIA N.
Patient Care Team Manager

Then I received this one a day later:

Dear ,

We recently sent out an email that was only intended for patients that had
a consultation with a physician that is no longer with us. If you are
receiving this emailit means that the last email does not apply to you.
Your refills are still valid and you do not need to doanything further.
Again, we sincerely apologize for the mistake and the inconvenience this
has caused you.

Sincerely,

Ainsworth Romans
Customer Service Manager

I have one refill left and don't get any response from them. I'm going to try and call Monday. I should have on Friday, but I just sent an email and got the standard reply email. I guess it's my own fault for not following up with a phone call after all the problems and confusion they've had lately. Anyone else?