Pharmacies record the call if you leave a message. If you speak to one of the techs or the pharmacist and the doctor calls in a refill, I'm not so sure that is recorded.

I worked at a big chain pharmacy several years ago, when someone calls in a refill, you look up the patients name on the computer, that script is opened, then you enter in the number of refills and the name of the person you spoke to. If it was the doctor, you put MD. It is completely different than when a new script is called in and you have to let the pharmacist take the call. I don't remember ever being told the call was recorded, but I guess that is a possibility...maybe it is a state-by-state thing? I really don't know- would be nice if someone could verify this.

Caller ID- not sure that is a big deal. A doctor can call in a script from anywhere, it doesn't have to be from his office. What if you call his answering service late at night and he calls from the nearest payphone or his cell phone?

My gut feeling is this "friend" has done this before and now she got caught. I have a hard time believing anyone would call in the script from their home phone, even if it was their first time.

But let's assume the worst case scenario: She called in the refill from her home phone and the call was recorded. It could still have been a practical joke. It could also have been someone who had access to her phone that wanted the drugs for themselves, but didn't want to take the risk themself, so they called in the refill for her. But then that leads to why she was at the pharmacy...

Why do the cameras show she was at the pharmacy? She went in there to ask the pharmacist a question, or to ask which aisle one of the OTC products was. As best I know, that is NOT recorded. There are no microphones I could see recording what every customer at the pharmacy counter says...and what would be the purpose of that? To catch the small number of people picking up fake prescriptions? Come on...that's an unnecessary and unrealistic situation. The pharmacy I worked at had screens from all the cameras up by the management offices in the same room we picked up the paychecks. I didn't see anything to indicate it was possible to listen to what was going on down there. I'm not saying it's impossible, but I saw nothing like that, nor does it make sense to me it would exist.

As far as voice analysis goes...I don't know they would go that far. I'm sure any results are up to interpretation and a good lawyer might be able to defend that, or say the lab was bribed...who knows.

But again, I'm not a lawyer, so I admit I don't know- this is all just my speculation. I wouldn't take any of what's been said as legal advice. I would contact a lawyer ASAP and explain the situation. Maybe he can tell you if any of what we've said is true, or a possible defense, or if you rehab is the best way.

Good luck.

-yawkaw