Unfortunately , when medical care is sought via Telemedicine,
if the documentation isn't in the OP physician's hands, the problem/pain/ailment doesn't exist for all practical purpose.

It is not about honesty or having the correct responses, from a medical-legal standpoint it is about justifying a course of therapy from an established medical record.

Seeking care from an OP not currently requiring med records serves to decrease the legitimacy of the entire industry when strong meds are dispensed lacking documentation.

Whining, complaining , and griping about the companies trying to "get it right" will only encourage the sub standard OP's to continue their careless illegal ways.

We should all be patronizing the good sites that try hard to dispense appropriate, concerned, and justifiable medical care.(Not the pill pushers and you know who they are!)