you have to add their email address to your hotmail contacts list so that the email is not considered spam. The website clearly states that if you want to go back and check it out.....read the prior posts on this forum regarding yourpharmastore and I think you will feel good about giving it a try...I have had a good experience and have placed a second order. I don't know about Europe but you will need to give it AT LEAST a month for shipping from the time your payment is received... I give this IOP two thumbs up!! He is the real deal!