gbird, I'm beginning to agree with you. I placed an order earlier this month because in the past they've been honest and shipped within a reasonable time. Well, they charged (not the hold bit) my credit card pronto. I emailed them asking about the order status as there doesn't seem to be a way to find out on their site. No response. I have subsequently sent 2 more emails telling them that since they have charged my card I obviously would like to know when my order will ship. The only "response" was a ton of spam solicitation emails! I don't know what happened to their customer service that used to be prompt and courteous but I guess those days are over. Agreed something is wrong here. At least keep the customer updated once you take their money.