After seeing two emails this morning that were referred to me, they were not from DB member by the way, it dawns on me that we might need to clarify a couple of points.

We do not have an office in North America. I am in the South Pacific, some 16 hours ahead of the Pacific Time zone.
Our European office is 6 hours ahead of New York City. We have two additional offices, also in different time zones.

When an order is recieved it is reviewed and sent on to the central office in Europe. From there it is sent to the appropriate fulfillment centre so that it might be processed and shipped. Only customer service operations are active on Saturday and Sunday, in Europe. The actual pharmacy plants are not operational on Saturday, Sunday or Holidays, in Europe.

When we are asleep, customers in North America are awake. When customers in North America are asleep, we are awake.

There are some customers who get their orders within seven to ten days, and there are posts on this board to back that statement up. There are other customers who have to wait a bit longer due to circumstances beyond our control such as an item being out of stock and the supplier not having the item in stock, meaning we have to wait until we get a replinishment. We usually post an out of stock notice on the site and take the order button down when this occurs. However, due to cached webpages and the time delay we do continue to receive orders even after the item is taken off the que ordering que. There is very little we can do about that.

As to domestic shipped products, we do not have an office in North America. When there is a larger than expected volume of orders we must get a fresh supply there in order to process and get those orders out to UPS. This can take about seven days.

We are centralizing operations into two centres, over the next few months. Product will eventually only be processed and shipped from the South Pacific and Europe. And, all other operations will take place under one roof, from one central location, in one time zone. At that point we will only be dealing with two time zones rather than four.

I hope this clarifies any misconceptions and answers any questions. If not, please feel free to contact me directly at

Chris