I too had a problem with weak benzos (diazepam), from an order placed around last november...they reshipped the 20mg diazepam from their serbian pharmacy after i told them about the problem, but it never arrived (and i've heard that they had problems with that pharmacy). however, everything else i've ordered from them has arrived and was effective, and i placed another order last week. can't beat their customer service...other than weekends, i almost always get a response within 24 hours (and chris is pretty good about responding even on the weekend, even if it's just to say that i'll need to wait for matthew to respond). I'm a happy customer, and have recommended them to a few uninsured friends of mine who otherwise wouldn't be able to afford their meds.