Jarome, I emailed Pam at LOSEPAIN, and she emailed me back today and said my order went out on Dec.1st. Your order may have been delayed because of the holidays, but hopefully you will get it soon! I have ordered from them in the past and never had any proplems, and I would usually get it in about 10 days (but one time I got it in like 5 days, that was a nice surprise)And also where you live effects the time. Let me know when you get your order and I will do the same.