dey bin berry berry good to me! When UPS loses my package for several days, they get a refund from UPS and pass it along to me. If they would send me an email with the total due (for COD) they would be perfect! You have to call them to get the COD amount and you have to use a money order. Even though they are very nice on the phone, I get the impression they are very busy and would prefer not to be bothered with questions or problems that could be taken care of via internet.