Here is my advice for anyone considering using New Horizon, I have used them in the past so being they have my history I decided to use them again. I logged in with my username and password. My history came right up. I tried to change the date where they ask when you last have seen a doctor, but it kept telling me the date was no good, so I changed it back to the orginal one they had. I may have missed something but I could not edit this, they made an appointment with for this morning at 8:10 AM. No one ever called, I came home once from work to check my e-mail and there was none. I tried to call them with no success. Went back to work no phone calls. Checked when I came back home from work and no e-mail, Now it is after 4PM so I e-mail them what's up with them. I get an e-mail back just before 5Pm that the doctor's notes showed that they needed updated records. This would have been no problem I have them, but was never asked for them all day. So my advice to anyone considering using them who has in the past is don't wait to be asked for new records, just fax them in. I will not use them again, as they could have called or e-mailed sometime way before 5PM. Sc-- 'em.