Thank you for the information, Beans. I did eventually get through to Bi-Wise by phone, and as I was speaking to them, my tracking number came through email. I guess I was starting to worry too soon because this is my first order with YOD. I can relax now, I guess. I am very impressed with this company now, and having to jump through the hoops of getting my records together looks like it is going to be well worth the effort! Thanks again.