I am expecting a package from NWW today, so I called Fed Ex to see if I could get my meds early in the day, as opposed to later, because I'm gong out of town this afternoon, and they were so professional and courteous, I couldn't believe it!! The 1-800 guy I spoke to said he would put a note for the delivery person to get it to me ASAP. Then a guy from FedEx headquarters called and was so helpful about telling me where my package was and explaining that there was bad weather so it may have been rerouted, but it would get to me this morning. Where I live, most packages are delivered late in the afternoon. ANyway, they have it all over UPS. A couple of months ago, UPS was supposed to deliver me a package. When I checked the tracking, I saw it had been delivered and signed for by me, only I didn't get the package. WHen I called UPS, they told me to call back Monday morning and then they'd try to figure out what happened. Great, a whole weekened without any meds. Luckily, the person who actually signed for it, at a house about 4 miles away, realized that it was medication and brought it to me, but UPS stinks.