Sounds odd to me. I just received my refill order for hydro 10/500's about an hour ago from pc.com who use Pharmanet. I have never received an email like this...nor have I had any problems with pc.com or Pharmanet. Are you with another op that uses pharmanet? Maybe there is an issue (like Zeus said) with the relation between your op and the actual pharmacy. Don't know...but, keep us posted!