Yikes! Once an Int'l OP did not deliver my order in way more than a "timely" manner, and when I inquired about it, they replied with an email stating:

"Jane Doe ( with the same last name as I.)
xxxx Xxxx Sreet
Xxxxxx, OR

Right?"

I replied to them, "No, Xxxxxx Xxxxxx blah blah and so on....

I am in the deep south, couldn't be further from the state they sent my order to. However, they did make it right. Don't want to mention the OP this happened with here.
PM me if you want more details or if your last name begins with a "W. LOLOLOL

Hey, mistakes happen.