I know what you mean about UPS. One time I waited all day for an OP delivery. I decided to check the tracking and it showed up delivered at around 5:00PM. So I immediately called CS and was told their tracing department was closed untill Monday, so I'd have to wait untill then for them to talk to the driver. I told them that the package was medication and they were like, "Sorry. Call back on Monday." Thank God the woman who's house it was delivered to took the time to bring it to me. We live in a large community that has a lot of similar street names, i.e. Apple orchard Lane, Apple Orchard Court, Apple Orchard Circle, Orchard Lane, Orchard Court, Orchard Circle... you get it. It's so stupid.