After my big FedEx fiasco of last week, I now have the direct phone number of the local hub manager, Lenny. He's my new best friend! I can even call him and request 'hold for pick up' at another location, more convenient to me.

FedEx has been super nice since they screwed up. It seems like they'll do anything to get you your package. Even when you get very pissy, they keep their cool.

Oh...and it doesn't hurt to threaten them with 'I'm never using FedEx again! From now on, it's UPS or USPS!'