hi. i worked at ups for 2 x-mas seasons. you really can't blame the drivers for late deliveries (i don't like it either). i'm tellin ya, loaders and drivers really have to bust their ases to get the job done. i've heard they have the drivers routes timed down to the minute. the place is full of unhappy employees, only the money keeps them there.
DO NOT get injured on the job. i never did, but many of those who do, are just fired, so get the lawyers and get on the workers comp merry-go-round. i'd have something to say to a driver about the late delivery (after 6:30-7 pm.) if i didn't know they do sometimes unreasonable amounts of work. as far as getting the package to the wrong addy
which has happened a few times, i do make it a point to have a friendly "chat" with the driver. i give UPS a C+
grade overall, with not much of the blame going to the actual "workers". happy trails, rich