I just decided to use this OP because of an email exchange I had and they seemed so compassionate and caring. I faxed my records in and received a call the very day ready to schedule a consult. Consult was conducted last night and meds are scheduled to arrive in the morning. So far, this OP is the BEST I have ever dealt with as far as their customer service and they really spoke to me as though they completely understood and actually cared about my situation. I was spoken to as a TRUE pain patient and person...not just a call they had to make that day. I will update tomorrow after meds arrive, but so far I feel this OP is one of the best around. If things continue as is, they definitely have me as a long time patient.